Our Response to COVID-19

COVID-19 has rocked the world and changed daily lives for everyone. At Memoire Kids, we are working our hardest to continue operations and serve our customers daily, despite these unique circumstances. We will overcome together!

Have questions? Below are some FAQ's:


Will my shipment be delayed? 

We are working hard to deliver items in a timely manner. Due to increased safety measures we are taking, orders may be temporarily delayed beyond our standard shipping times. Please note that some shipping couriers are also experiencing delays as well. 

You can check the status of your shipment here.  

Returns & Exchanges

Will you extend the return policy? 

Yes! We are giving our customers a longer period beyond the original return date. 

If your product is damaged or is the wrong size, please contact customer services at support@memoirekids.com. Please view our returns policy here for more information. 


Are your products safe? 

We take the safety of our customers and our employees very seriously and we are taking all the necessary precautions. Please note that staffing has been limited to ensure this safety. As a result, there may be some processing delays in your order. 

Customer Service

Will there be a delay in customer service? 

As noted above, we are limiting staffing to ensure the safety of our employees. Because of this, there may be a delay in customer support. We ask for your patience as we are trying our best to navigate these difficult times.